In an article published on 24 November, we briefly reported that a witness to the panicked scenes on Oxford Street had seen a lorry mounting the pavement. Despite the fast-moving situation, reporting this particular information that was not in line with the mass of eye-witness reports was a grave error. The failure was swiftly spotted internally and the story containing the inaccurate information was only live for exactly seven minutes. The detail had been placed into the headline of the article and tweeted by MailOnline’s official account before quickly being deleted. We deeply regret that it was ever published at all, however briefly, and we apologise for any distress that this may have caused.
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